Shipping Policy
Effective Date: March 21, 2025
At FrgoBikes, we are committed to providing a reliable, efficient, and convenient shipping experience for every customer. We understand that receiving your electric bike safely and within a reasonable timeframe is an important part of your overall shopping experience.
This Shipping Policy explains our order processing procedures, shipping methods, delivery timeframes, tracking information, and other important shipping-related details.
1. Order Processing Time
All orders placed through FrgoBikes are processed as quickly as possible.
Our standard processing time is:
1–3 Business Days
During the processing period, we verify order information, prepare your electric bike, complete quality checks, and arrange shipment.
Orders placed during weekends, holidays, or major promotional periods may require additional processing time due to increased order volume.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Availability
FrgoBikes currently provides shipping services to customers within the United States.
We work with reliable shipping carriers to ensure your electric bike is carefully handled and delivered safely.
Shipping availability may vary depending on:
- Product availability
- Delivery location
- Warehouse inventory
- Shipping carrier arrangements
3. Shipping Methods and Estimated Delivery Time
FrgoBikes provides standard shipping for eligible electric bike orders.
Estimated delivery timeframe:
Standard Shipping: 5–10 Business Days
Delivery time begins after your order has been processed and shipped.
Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including:
- Severe weather conditions
- Carrier delays
- Holidays
- Transportation disruptions
- Incorrect shipping information
4. Free Shipping Policy
FrgoBikes offers free shipping on eligible electric bike orders within applicable delivery areas.
Any applicable shipping fees will be clearly displayed during checkout before you complete your purchase.
Shipping options and availability may vary depending on your location and the product purchased.
5. Tracking Information
After your order has been shipped, FrgoBikes will send a shipping confirmation email with tracking details.
You can use the provided tracking number to monitor your shipment progress.
Please allow 24–48 hours after shipment for tracking information to become active or update.
If you have questions regarding your shipment status, please contact our customer support team.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify that your information includes:
- Full name
- Complete shipping address
- Apartment or unit number (if applicable)
- City
- State
- ZIP code
- Phone number or contact information
FrgoBikes is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible before your order is shipped.
7. Shipping Delays
While FrgoBikes makes every effort to deliver orders within the estimated timeframe, unexpected delays may occur.
Possible causes of shipping delays include:
- Extreme weather
- Carrier-related issues
- High order volumes
- Holidays
- Unexpected transportation problems
FrgoBikes is not responsible for delays caused by events outside of our reasonable control. However, our customer support team will assist you in resolving shipping concerns whenever possible.
8. Damaged Packages
If your electric bike arrives damaged, please contact FrgoBikes within 7 days of delivery.
To help us process your request quickly, please provide:
- Order number
- Photos or videos of the damaged package or product
- Detailed description of the issue
Please keep all original packaging materials until your claim has been reviewed, as they may be required for inspection or shipping-related claims.
Our team will evaluate the situation and provide an appropriate solution.
9. Lost or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We recommend checking:
- Your delivery location
- Around your property
- With family members or neighbors
- With the shipping carrier
FrgoBikes will work with you and the carrier to investigate delivery issues and provide assistance when possible.
10. Order Changes After Shipment
Once an order has been shipped, we cannot guarantee changes to:
- Shipping address
- Delivery method
- Product information
If you need to make changes to your order, please contact FrgoBikes before your order enters the shipping process.
11. Electric Bike Shipping Notice
Due to the size, weight, and battery requirements of electric bikes, shipping times may vary depending on product availability, warehouse location, and carrier arrangements.
All FrgoBikes electric bikes are carefully packaged and inspected before shipment to help ensure safe delivery.
Customers should inspect their package upon arrival and contact us immediately if any shipping-related issue is found.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
FrgoBikes
Email: support@frgobikes.com
Address:
1138 Seabright Ave
Grover Beach, CA 93433
United States
We are committed to providing a smooth delivery experience and professional customer support for every FrgoBikes customer.