Contact Us
At FrgoBikes, we are dedicated to providing reliable electric mobility solutions and professional customer support. Whether you have questions about our electric bikes, need assistance with an order, require technical support, or need help with after-sales service, our customer support team is here to assist you.
We value every customer and strive to provide a smooth shopping experience from purchase to long-term ownership.
Customer Support
Email: support@frgobikes.com
For faster assistance, please include the following information when contacting us:
- Order number
- Full name used for the order
- Shipping address
- Product model
- Detailed description of your request or issue
Providing complete information helps our team review your request and provide a faster solution.
Business Information
Brand Name: FrgoBikes
Business Address:
1138 Seabright Ave
Grover Beach, CA 93433
United States
Customer Service Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
We aim to respond to all customer inquiries within 1–2 business days. During holidays, promotional events, or periods of high customer demand, response times may be slightly extended.
Our Customer Commitment
At FrgoBikes, we stand behind the quality and reliability of our electric bikes. We provide:
- 30-Day Free Returns & Exchanges
- 2-Year Limited Manufacturer Warranty
- Professional product support and after-sales assistance
- Guidance for product setup, maintenance, and troubleshooting
Our goal is to ensure every customer enjoys a safe, reliable, and enjoyable riding experience.
Order & After-Sales Support
Please contact our support team for assistance with:
- Order status and updates
- Shipping and delivery questions
- Product specifications
- Assembly and setup guidance
- Warranty claims
- Returns and exchanges
- Technical support
Our team will carefully review your request and work to provide an appropriate solution as quickly as possible.
Important Notice
To help us process your request efficiently, please reply directly to the existing email conversation whenever possible. Sending multiple separate emails about the same request may delay our response and affect processing speed.
Thank you for choosing FrgoBikes. We appreciate your trust and are committed to delivering dependable electric bikes and outstanding customer service.