Privacy Policy
Effective Date: March 21, 2025
At FrgoBikes, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our electric bikes, or interact with our services.
By accessing or using the FrgoBikes website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact our customer support team, we may collect certain information necessary to provide our services.
Personal Information You Provide
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order details
- Account information (if applicable)
- Customer service communications
Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage activity
- Referral source
This information helps us improve website performance, security, and customer experience.
2. How We Use Your Information
FrgoBikes may use your information for the following purposes:
- Processing and fulfilling your orders
- Providing shipping updates and order notifications
- Communicating with you about your purchases
- Providing customer support and technical assistance
- Processing returns, exchanges, and warranty requests
- Improving our products, website, and services
- Preventing fraudulent transactions and maintaining website security
- Sending promotional communications if you choose to receive them
We only collect and use information that is necessary to provide and improve our services.
3. Payment Information
All payments made through FrgoBikes are processed securely through trusted third-party payment providers.
FrgoBikes does not directly store or have access to your complete credit card number or sensitive payment details. Payment information is handled according to the security standards and privacy policies of the applicable payment processors.
4. Cookies and Tracking Technologies
FrgoBikes uses cookies and similar tracking technologies to improve your browsing experience.
Cookies help us:
- Remember customer preferences
- Understand website usage
- Improve website functionality
- Analyze traffic and performance
- Provide relevant marketing communications
You may choose to disable cookies through your browser settings; however, some website features may not function properly without cookies.
5. How We Share Your Information
FrgoBikes does not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary to provide our services, including:
Service Providers
We may share information with trusted third-party providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Customer support
- Marketing and analytics services
These service providers are only authorized to use your information as necessary to perform services on our behalf.
Legal Requirements
We may disclose your information if required by law, legal proceedings, government requests, or to protect the rights, safety, and security of FrgoBikes, our customers, or others.
6. Marketing Communications
With your permission, FrgoBikes may send promotional emails, product updates, special offers, and other marketing communications.
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.
Please note that you may still receive essential communications related to your orders, transactions, or customer service requests.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. We encourage customers to take appropriate steps to protect their personal information.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain marketing communications
To exercise your privacy rights, please contact us at:
Email: support@frgobikes.com
We will review and respond to your request in accordance with applicable privacy laws.
9. California Privacy Rights (CCPA)
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, or disclosed
- The right to request deletion of personal information
- The right to opt out of the sale or sharing of personal information
- The right to non-discrimination for exercising your privacy rights
FrgoBikes does not sell personal information.
California residents may submit privacy requests by contacting:
Email: support@frgobikes.com
10. Children’s Privacy
FrgoBikes does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us, please contact us, and we will take appropriate steps to remove such information.
11. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
FrgoBikes is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
12. Changes to This Privacy Policy
FrgoBikes may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
FrgoBikes
Email: support@frgobikes.com
Address:
1138 Seabright Ave
Grover Beach, CA 93433
United States
Thank you for trusting FrgoBikes. We are committed to protecting your privacy and providing a secure shopping experience.