Refund Policy
Effective Date: March 21, 2025
At FrgoBikes, customer satisfaction is our top priority. We are committed to providing high-quality electric bikes and a reliable customer experience. If you are not completely satisfied with your purchase, we offer a 30-Day Free Returns & Exchanges Policy and a 2-Year Limited Manufacturer Warranty to ensure you can shop with confidence.
Please review the following refund, return, exchange, and warranty terms carefully before submitting a request.
1. 30-Day Free Returns & Exchanges
FrgoBikes offers a 30-day return and exchange period beginning from the date your order is delivered.
Customers may request a return, exchange, or refund within 30 days after receiving their product, provided that the product meets the eligibility requirements outlined in this policy.
Eligible reasons for returns may include:
- The product does not meet your expectations.
- You ordered the wrong model, size, or color.
- You changed your mind after purchase.
- You would like to exchange your product for another FrgoBikes model.
FrgoBikes will work with customers to provide the best available solution, including product exchange, replacement, or refund when applicable.
2. Return Eligibility Requirements
To qualify for a return or exchange, all of the following conditions must be met:
- The return request must be submitted within 30 days of delivery.
- The electric bike must be in good condition and show no excessive signs of use.
- The product must not have been damaged due to accidents, misuse, abuse, neglect, or unauthorized modifications.
- All original accessories, chargers, keys, manuals, tools, and included components must be returned.
- The product must be properly packaged to prevent damage during return shipping.
Returns that do not meet these requirements may be rejected or may be subject to a partial refund based on the condition of the returned product.
3. Free Return Shipping
For eligible returns approved by FrgoBikes, we provide free return shipping support.
Customers must contact FrgoBikes and receive return authorization before sending any product back. Unauthorized returns may not be accepted.
Once your return request is approved, our support team will provide return instructions and the necessary shipping information.
4. Refund Process
After receiving the returned product, FrgoBikes will inspect the item to verify its condition and eligibility.
Once your return is approved, your refund will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account after processing. The exact timing may vary depending on your payment provider or financial institution.
Original shipping charges, expedited shipping fees, or additional service fees may not be refundable unless required by applicable law.
5. Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible.
Orders may only be canceled before they enter the processing or shipping stage.
Once an order has been processed, packed, or shipped, cancellation may no longer be available. In this situation, customers may request a return after receiving the product according to our 30-day return policy.
6. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from the item you ordered, please contact FrgoBikes within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos or videos showing the issue
- Detailed description of the problem
Our customer support team will review your request and provide an appropriate solution, which may include replacement parts, repair assistance, replacement products, or other solutions.
7. 2-Year Limited Manufacturer Warranty
FrgoBikes provides a 2-Year Limited Manufacturer Warranty covering defects in materials and workmanship under normal use.
This warranty applies to eligible manufacturing defects that affect the normal operation and performance of your electric bike.
The warranty does not cover:
- Normal wear and tear
- Damage caused by accidents, collisions, or improper use
- Damage caused by unauthorized modifications, repairs, or alterations
- Cosmetic damage that does not affect product functionality
- Damage caused by water exposure beyond product specifications
- Damage caused by improper storage, maintenance, or operation
- Damage caused by failure to follow product instructions
Warranty claims must be submitted through FrgoBikes customer support. Our team will evaluate the issue and determine the appropriate solution.
8. Warranty Service Process
To request warranty service, please contact us with:
- Order number
- Customer name
- Product model
- Description of the issue
- Photos or videos if applicable
Our support team will review your request and provide further instructions.
Depending on the situation, warranty solutions may include troubleshooting assistance, replacement parts, repairs, or replacement products.
9. Refund Exceptions
Refunds may not be issued for:
- Products returned without prior approval
- Products damaged due to customer misuse
- Products missing original accessories or components
- Products that show excessive use beyond normal testing
FrgoBikes reserves the right to determine whether a returned product qualifies for a refund based on its condition and compliance with this policy.
10. Contact Us
If you have any questions regarding refunds, returns, exchanges, or warranty services, please contact us:
FrgoBikes
Email: support@frgobikes.com
Address:
1138 Seabright Ave
Grover Beach, CA 93433
United States
We are committed to providing professional customer support and ensuring every FrgoBikes customer enjoys a reliable and satisfying electric bike experience.