Privacy policy

Effective Date: December 30, 2023

At FRGOBIKES, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (securely processed by third-party payment providers)
  • Order details and purchase history
  • Device, browser, and usage information for analytics purposes

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide order confirmations and shipping updates
  • Offer customer support
  • Handle returns, refunds, and warranty requests
  • Improve our website, products, and services
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We only share your information with trusted third parties when necessary, including:

  • Payment processors for secure transaction handling
  • Shipping carriers for order delivery
  • Service providers that help operate our website and business

These third parties are only allowed to use your information to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and functionality
  • Understand user behavior and traffic
  • Enhance shopping experience
  • Analyze website performance

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Request details about how your data is used

To exercise these rights, please contact us:

support@frgobikes.com

7. Third-Party Services

Our website may use third-party services such as payment gateways and analytics tools. These services have their own privacy policies governing how they handle your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

9. Contact Us

FRGOBIKES
3681 Walnut Ave
Chino, CA 91710
United States

Email: support@frgobikes.com